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Privacy Policy

Personal Information Collection Statement


Food Farm Hub Company Limited (referred to hereinafter as the "Company") recognises its responsibilities in relation to the collection, holding, processing, use and/or transfer of personal data under the Personal Data (Privacy) Ordinance (Cap. 486) ("PDPO"). Personal data will be collected only for lawful and relevant purposes and all practicable steps will be taken to ensure that the personal data held by the Company are handled in an appropriate manner. The Company will take all practicable steps to ensure security of the personal data and to avoid unauthorised or accidental access, erasure or use. 


We keep static information such as personal data you entered in our site once you have enrolled as our member / supplier and the said information will be kept for a maximum period of 7 years after your ceasing to be a member / supplier. We will also retain all information in respect of transactions and instructions for a maximum period of 7 years. The 7-year retention period is in keeping with the local financial industry's standard code of practice. 


All personal information being passed to us will be encrypted using SSL. When it is necessary for us to pass your personal information to our bank(s) to process your credit card payment request, whether as a payee or a recipient, the information will be encrypted using SSL or SET. 

The Company reserves the right to amend its prevailing Personal Data Privacy Policy at any time and will place any such amended statement on this Web Site. This Personal Data Privacy Policy is not intended to, nor does it, create any contractual rights whatsoever or any other legal rights, nor does it create any obligations on the Company in respect of any other party or on behalf of any party. Nothing in this Notice shall limit the rights of data subjects under the PDPO. 

Please note that if you do not provide us with your personal data, we may not be able to provide the information, products or services you need or process your request. 



From time to time, it is necessary for the Company to collect your personal data which may be used, stored, processed, transferred, disclosed or shared by us for purposes ("Purposes"), including: 

  1. setting up your account / membership account: 
  2. processing your transactions, applications and requests made on the on-line platform of the Company and other companies of Food Farm Hub Company Limited ("our affiliates") our affiliates: 
  3. providing subsequent services to you, including but not limited to administering your member / supplier account; 
  4. offering, providing and marketing to you the products/services of the Company, or our business partners (see "Use and provision of personal data in direct marketing" below), and administering, maintaining, managing and operating such products/services; 
  5. designing products/services for customers; 
  6. conducting market research for statistical or other purposes; 
  7. matching any data held which relates to you from time to time for any of the purposes listed herein; 
  8. making disclosure as required by any applicable law, rules, regulations, codes of practice or guidelines or to assist in law enforcement purposes, investigations by police or other government or regulatory authorities in Hong Kong or elsewhere; 
  9. conducting identity and/or credit checks and/or debt collection; 
  10. complying with the laws of any applicable jurisdiction; 
  11. carrying out other services in connection with the operation of the Company's business; and 
  12. other purposes directly relating to any of the above. 


Transfer of personal data   

Personal data will be kept confidential but, subject to the provisions of any applicable law, may be provided, transferred or disclosed to any one or more of the following parties (whether within or outside Hong Kong) for the Purposes set out