Food Farm Hub Company Limited (“Food Farm Hub”, “we”, “us” or “our”) respects your privacy and is committed to protecting personal data collected through www.foodfarmhub.com, our forms, communications and related services.
This Privacy Policy explains how we collect, use, disclose, store and protect personal data when you visit our website, submit a sourcing request, apply as a supplier, participate in our partner programs, contact us, or otherwise use our services.
Food Farm Hub operates primarily as a B2B food and agriculture sourcing, business matching and business introduction platform connecting buyers, suppliers and industry partners.

1. Personal Data We Collect
Depending on how you interact with Food Farm Hub, we may collect information including:

• Your name, job title and company name

• Business email address

• Telephone and WhatsApp number

• Country or region

• Company website and business information

• Products or services you offer or are sourcing

• RFQ and sourcing requirements, including quantities, specifications, certifications, packaging, destination, timeline and other commercial requirements

• Documents or files submitted with an RFQ, supplier application or business enquiry

• Supplier company profiles, product information, certifications, photographs and marketing materials

• Information provided through meetings, email, telephone, messaging applications or other communications

• Information relating to supplier membership, partner participation, service enquiries and business relationships

• Website usage information, such as IP address, browser information, device information, pages visited and interactions with our website

• Communication and marketing preferences

We primarily collect business-related information. However, information identifying an individual business representative, such as a name, email address or telephone number, may constitute personal data.

2. How We Collect Personal Data
We may collect personal data:
Directly from you, for example when you:

• Submit an RFQ or sourcing request

• Apply to become a supplier

• Contact Food Farm Hub

• Join a supplier, buyer or partner program

• Request information about our services

• Communicate with us by email, telephone, WhatsApp, social media or other channels

• Attend a meeting, event or business introduction

From other sources, including:

• Referral and business development partners

• Buyers, suppliers and other business contacts

• Publicly available company websites, business directories and professional platforms

• Service providers supporting our website, CRM, communications and business operations

Where appropriate, we will inform you if information about you has been received from another source.

3. How We Use Personal Data

We may use personal data to:

Sourcing and Business Matching

Review and verify buyer sourcing requests, understand product requirements, identify potentially suitable suppliers and facilitate relevant business introductions.

Buyer and Supplier Verification

Verify business identity, contact information, product capabilities, supplier suitability and other information necessary to maintain the quality of our network.

Business Introductions

Share relevant business and contact information between buyers, suppliers or partners when necessary to facilitate an agreed sourcing opportunity or business introduction.

Food Farm Hub does not generally publish buyer contact information publicly. Buyer information is shared with relevant suppliers or partners as required for the sourcing and introduction process.
Supplier Profiles and Product Promotion
Create, maintain and promote supplier company profiles, product pages, articles and other business content where the supplier has provided or authorized the information for publication or promotion.
Supplier, Buyer and Partner Programs
Manage applications, participation, memberships, referrals, business opportunities, introductions, service arrangements and related communications.
Customer Service and Communications
Respond to enquiries, provide requested information, coordinate meetings, follow up on sourcing opportunities and communicate about services requested from Food Farm Hub.
Business Growth and Partner Services
Where you enquire about services provided through Food Farm Hub by Expandra or another business partner, we may use and share the information necessary to evaluate and respond to your request.
Marketing and Business Updates
Where permitted by applicable law, we may send information about Food Farm Hub services, sourcing opportunities, supplier programs, business events, relevant industry information and other business updates.
Where consent is required, marketing communications will be sent only after appropriate consent has been obtained.
You may unsubscribe from marketing communications at any time.
Website Operation and Improvement
We may use website and usage information to operate, secure, analyse and improve our website, services, content and user experience.
Legal and Administrative Purposes
We may process information where necessary to maintain business records, manage payments and accounting, prevent fraud or misuse, resolve disputes, establish or defend legal claims, or comply with applicable legal obligations.

4. Legal Basis for Processing
Depending on the circumstances and applicable law, including Thailand's Personal Data Protection Act B.E. 2562 (2019) (“PDPA”), we may process personal data on one or more of the following grounds:
Consent – where you have provided consent for a specific purpose, such as certain marketing communications.
Contractual necessity – where processing is necessary to provide a service you requested, manage a membership, respond to an application or take steps relating to a business relationship.
Legitimate interests – where processing is reasonably necessary for operating our B2B sourcing and business matching services, verifying business enquiries, protecting our platform, improving services or maintaining appropriate business relationships, provided those interests do not override your rights.
Legal obligations – where we must retain, disclose or otherwise process information to comply with applicable laws or regulatory requirements.
Where processing is based on consent, you may withdraw your consent at any time. Withdrawal will not affect processing lawfully undertaken before the withdrawal.

5. How We Share Personal Data
Food Farm Hub may share personal data only where reasonably necessary for the purposes described in this Privacy Policy.
Recipients may include:
Buyers and Suppliers
When a sourcing opportunity progresses to a business introduction, we may provide relevant contact and business information to participating buyers and suppliers so that they can communicate directly.
Business and Referral Partners
We may share relevant information with authorized business development partners, referral partners, sourcing partners, consultants, logistics partners or other industry partners involved in supporting a particular enquiry or project.
Service Providers
We may use third-party providers to support our website, hosting, CRM, forms, communications, data storage, analytics, accounting and other operational activities.
These may include services such as Wix for website infrastructure and HubSpot for CRM and online forms, where applicable.
These providers may process personal data according to their respective roles, contractual obligations and privacy policies.
Professional Advisers
We may provide information to accountants, auditors, legal advisers, consultants and similar professional service providers where reasonably necessary.
Government or Regulatory Authorities
We may disclose information where required by law, regulation, court order or a lawful request from an appropriate authority.
Food Farm Hub does not operate as a data broker and does not trade personal data as a standalone product.

6. International Data Transfers
Food Farm Hub works with buyers, suppliers, service providers and business partners in Thailand and internationally.
As a result, personal data may be transferred to or accessed from countries outside Thailand when necessary for business matching, supplier introductions, international sourcing or the operation of our technology and communication services.
Where required by applicable data protection law, we will take reasonable steps to ensure that appropriate safeguards are used for international transfers of personal data.

7. Supplier and Business Information Published on the Website
Supplier members may provide Food Farm Hub with company descriptions, product information, product photographs, certifications, contact details and other materials for publication and promotion.
Information intentionally provided for publication may appear on:

• Supplier profile pages

• Product pages

• Articles and news

• Search engine results

• Social media

• Promotional materials

• Other Food Farm Hub marketing channels

Suppliers are responsible for ensuring that they have appropriate rights or authorization to provide such materials to Food Farm Hub.
If a supplier requests the correction or removal of personal contact information from a public profile, Food Farm Hub will review and process the request in accordance with applicable law and contractual requirements.

8. Cookies and Website Technologies
Our website may use cookies and similar technologies necessary for website functionality, security, analytics, user preferences and performance measurement.
Some cookies are required for the website to function properly. Other cookies, including analytics or marketing cookies, may require your consent depending on applicable law.
Where required, you may manage non-essential cookies through the cookie consent settings presented on the website.
Third-party services integrated into our website may also use cookies or similar technologies in accordance with their own privacy policies.

9. Data Retention
We retain personal data only for as long as reasonably necessary for the purposes for which it was collected.
The appropriate retention period may depend on factors including:

• Whether an RFQ or sourcing opportunity remains active

• Whether you remain a buyer, supplier, partner or customer

• The nature and duration of our business relationship

• Legal, accounting, tax or regulatory requirements

• The need to maintain records relating to transactions, disputes or legal claims

When personal data is no longer required, we may delete, destroy or anonymize it in accordance with applicable requirements.

 

10. Data Security
Food Farm Hub takes reasonable administrative, organisational and technical measures designed to protect personal data from unauthorized access, alteration, loss, misuse or disclosure.
However, no website, email system or internet transmission can be guaranteed to be completely secure. Users should therefore take appropriate precautions when transmitting confidential or commercially sensitive information online.

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11. Your Personal Data Rights
Subject to applicable law and any relevant legal exceptions, you may have rights including the right to:

• Request access to personal data we hold about you

• Request a copy of your personal data

• Request correction of inaccurate or incomplete information

• Request deletion, destruction or anonymisation of personal data

• Request restriction of certain processing

• Object to certain processing of your personal data

• Request data portability where applicable

• Withdraw previously provided consent

• Object to or unsubscribe from direct marketing

• Lodge a complaint with the relevant personal data protection authority

We may need to verify your identity before processing a request.
To exercise your rights, please contact us using the details provided below.

12. Third-Party Websites and Services
Food Farm Hub may contain links to supplier websites, partner websites, social media platforms, payment providers and other third-party services.
Food Farm Hub is not responsible for the privacy practices of third-party websites or services. We encourage you to review their privacy policies before submitting personal information directly to them.

13. Business Introductions and Independent Parties
When Food Farm Hub introduces a buyer to a supplier or another business partner, those parties may independently collect and process information after the introduction.
Their subsequent processing of personal data is governed by their own privacy practices and legal obligations.
Food Farm Hub facilitates sourcing and business introductions but does not control how independent buyers, suppliers or partners process information after they establish a direct business relationship.

14. Children's Privacy
Food Farm Hub is a B2B service intended for businesses and professional users.
Our services are not directed toward children, and we do not knowingly seek to collect personal data from children through our business sourcing services.

15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our website, services, technology, business activities or applicable laws.
The latest version will be published on this website together with its effective date.

16. Contact Us
If you have questions about this Privacy Policy, our handling of personal data, or wish to exercise your personal data rights, please contact:
Food Farm Hub Company Limited
141/63 Skulthai Surawong Tower, 40th Floor
Bangrak, Bangkok 10500
Thailand
Email: inquiry@foodfarmhub.com
Website: www.foodfarmhub.com
For privacy-related requests, please include “Personal Data Request” in the subject line so that we can identify and respond to your request appropriately.